Seasoned Software Engineer with over 20 years of experience in engineering, technical product management, and project and team management. Spearheaded high-impact initiatives, instrumental in optimizing data storage and API development, ensuring system reliability. Proven track record in incident management and process improvement.
Known for entrepreneurial spirit, high-quality service, transparent communication, emotional intelligence, and critical thinking. Decisive leader who demonstrates adaptability, agility, and strong relationship-building skills. Passionate about contributing to social justice and equity causes and developing technology solutions that support a promising future.
Developed, managed, and provided customer support for existing web product (“Vitals”), working within the existing code structure to enhance the application while preserving existing functionality.
Quickly learned ColdFusion, becoming fluent in less than six months.
Managed a wide variety of custom development projects for clients, putting modifcations through the full software life cycle of scope definition, work estimates, development, testing, and implementation.
Applied a full visual overhaul to the Vitals application, implementing CSS, design, and layout standards, and greatly enhancing UX/UI.
Provided tier 2 customer support, communicating directly with users and providing timely resolutions.
